Terms and Conditions

Please read all these terms and conditions.

As we can accept your order and make a legally enforceable agreement without further reference to you, you must read these terms and conditions to make sure that they contain all that you want and nothing that you are not happy with.  If you are not sure about anything, just phone us on 07773052498.

 

Application

These Terms and Conditions will apply to the purchase or hire of the services and goods by you (the Customer or you).  We are Warren Event Services Ltd t/a Warren Event Hire whose trading name is Warren Event Hire a company registered in England and Wales under number 08261958 whose registered office is at 3 Forge House, Summerleys Road, Princes Risborough, Bucks, HP27 9DT with email address: info@warreneventservices.com; telephone number 07773052498; (the Supplier or us or we).

These are the terms on which we sell all Services to you.  By ordering any of the Services, you agree to be bound by these Terms and Conditions.  

You can only purchase the Services and Goods from the Website if you are eligible to enter a contract and are at least 18 years old.

COVID 19 POLICY: PLEASE READ AND MAKE SURE YOU ARE SATISFIED WITH THESE TERMS BEFORE MAKING A PAYMENT/PLACING AN ORDER 

Should your event plans be affected by COVID19 restrictions or should you wish to postpone your event. We are offering 1 date change free of charge. This date change must be within 12 months of the original booking date. If you decide to cancel your order completely then our usual terms and conditions outlined below will apply. 

Our promise

Our hire items are inspected before each hire. We review our prices on a regular basis and we are confident that we are offering you a competitive quality service. If for any reason you are not entirely satisfied with your goods, complaints can be made by emailing info@warreneventhire.com.  Your statutory rights are not affected. We shall make our best efforts to supply you with the goods requested, but we reserve the right to supply you with similar goods for equal or higher value at no extra charge.

Services

The description of the Services and any Goods is as set out in the Website, catalogues, brochures, or other form of advertisement. Any description is for illustrative purposes only and there may be small discrepancies in the size and colour of any Goods supplied.  In the case of Services and any Goods made to your special requirements, it is your responsibility to ensure that any information or specification you provide is accurate. 

All Services which appear on the Website are subject to availability.  We can make changes to the Services which are necessary to comply with any applicable law or safety requirement. We will notify you of these changes.

Customer responsibilities

You must co-operate with us in all matters relating to the Services, provide us and our authorised employees and representatives with access to any premises under your control as required, provide us with all information required to perform the Services and obtain any necessary licences and consents (unless otherwise agreed).

Failure to comply with the above is a Customer default which entitles us to suspend performance of the Services until you remedy it or if you fail to remedy it following our request, we can terminate the Contract with immediate effect on written notice to you.

Basis of Sale

The description of the Services and any Goods in our website does not constitute a contractual offer to sell the Services or Goods. When an Order or request has been submitted on the Website, we can reject it for any reason, although we will try to tell you the reason without delay.

Each step of the order process allows you to check and amend any errors before submitting the Order. It is your responsibility to check that you have used the ordering process correctly.

A Contract will be formed for the Services ordered only when you receive an email from us confirming the Order (Order Confirmation). You must ensure that the Order Confirmation is complete and accurate and inform us immediately of any errors. We are not responsible for any inaccuracies in the Order placed by you. By placing an Order, you agree to us giving you confirmation of the Contract by means of an email with all information in it (i.e. the Order Confirmation). You will receive the Order Confirmation within a reasonable time after making the Contract, but in any event not later than the delivery of any Goods supplied under the Contract, and before performance begins of any of the Services.

Any quotation or estimate of Fees (as defined below) is valid for a maximum period of 5 days from its date unless we expressly withdraw it at an earlier time.

No variation of the Contract, whether about description of the Services, Fees or otherwise, can be made after it has been entered into unless the variation is agreed by the Customer and the Supplier in writing.

We intend that these Terms and Conditions apply only to a Contract entered by you as a Consumer. If this is not the case, you must tell us, so that we can provide you with a different contract with terms which are more appropriate for you and which might, in some respects, be better for you, e.g. by giving you rights as a business.

Booking

Once a booking has been made “the company”, Warren Event Hire, will send an invoice to “the client”, customer or business hiring the goods. On payment of the deposit the client agrees and accepts to the following terms and conditions:

Hire Period

All items (with exception of the Candy Cart) are priced on a hire period of 4 days from 12noon to 12noon. If the client wishes to extend the hire period, this must be discussed in advance with the company and the price will be amended to reflect a longer hire period.

Unauthorised extensions to the rental period will be billed at the current rates plus a daily £50 penalty.

The hire period begins once the client has signed for the items and collected from the company. Or, if agreed, has been delivered by the company.

Payment Terms

All goods for hire remain our property. All goods for sale remain our property until full payment has been made.

To secure a booking we require a deposit payment of £50.00 for bookings up to £200 and £100 for bookings of £200 or over, the booking fee is payable to secure your booking.  This payment is non-refundable.

The final balance is payable 4 weeks prior to the hire date. If you are booking less than 4 weeks prior to your event date, then full payment is required upon booking to secure your date and items.  A security deposit will also be required at the time of making final payment and prior to the hire date, as outlined below:

Orders less than £99 a security deposit of £50 is required.

Orders between £100 - £299 a security deposit of £100 is required.

Orders between £300 - £499 a security deposit of £150 is required.

The security deposit will be returned to the client within 7 days of the items return date, once it is agreed that all items have been returned undamaged. Please see Damaged or Missing Items for additional details.

All payments to be made via BACS. We unfortunately do not accept cheques.  If the balance payment is not received, we reserve the right to withdraw our acceptance of your order.   Your booking will be considered cancelled by you, the hirer and no payments will be refunded.  Delivery will not be made without receipt of the full invoiced balance and damages deposit transaction. Please check the quantities provided are correct and that you are happy with the quality of the items before they are accepted as once accepted they are the responsibility of the hirer and any losses/damages will be charged for.

Proof of Address

Upon booking the hirer must provide proof of address, for example driving licence or a current utility bill.

Delivery

Delivery and set-up are only included for the Candy Cart.  For other items on prior arrangement, delivery will be made by the company to the location at the time agreed in advance with the client.   The company will unload the items from the vehicle, it is then the responsibility of the client to move them safely to the desired location.

The client must provide the company with contact details of the person taking delivery prior to the hire period. The person taking delivery must be at the location at the agreed time, they should allow up to an hour, depending on the number of items hired, to take delivery and sign off the items received.

Any delay in the client not being at the agreed location on time to take delivery may incur an additional charge.

When the goods are delivered to the renter, the renter shall inspect the goods and sign “Warren Event Hire” delivery note. In the event of anything missing or damage, the renter shall note this on the delivery note at the time of delivery or collection. If the renter fails to do this, the goods will be deemed to have been delivered/collected in a clean and undamaged condition.  We will not be held responsible for any delays because of circumstances beyond our control. This includes bad weather, acts of theft, or acts of god. 

Collection

The Candy Cart or for other items on prior arrangement will be collected only at an agreed time from the delivery location. All hired items must be removed of debris and returned as they were delivered in the original packaging and boxes, in accordance with the guidelines supplied.

The client must provide the company with the contact details of the person arranging the return of the items prior to the hire period. The person returning the items should allow up to an hour, depending on the items hired, to sign the items back over to the company as the condition of the items will need to be checked and agreed.

Any delay due to the client not having the items packaged and ready at the agreed location and time may incur an additional charge. All deliveries and collections included aborted delivery and collection attempts will be charged for. Please make sure that post-boxes are emptied with the keys left in the lock. We often collect items early the following morning so if necessary, please make sure all items are left the night before.
Client Collection and Return

With exception of the Candy Cart all hire items are available for the client to collect and return from HP10 9JZ. The client is responsible for the safe transit of all items and to adhere to the collection and return timings within the 4-day hire (12 noon to 12 noon). Due to the nature of our business we mostly work away from home. If you do not turn up during the allocated times and the collection or return is aborted we may not be able to guarantee to rearrange another time slot, especially during peak season as we may have another event to attend. If you feel you may need to rearrange please give us plenty of notice, fees may be applied to repeat attempts to collect or return.

Minimum Order

A minimum order of £50 is required, exclusive of delivery charges if pre-arranged.

Damaged or Missing Items

Please note that regardless of who may damage or break a Warren Event Hire (e.g. your venue) it is still your responsibility to replace or cover any damage. Please consider this carefully when collecting and setting up Warren Event Hire items yourself. It is not recommended for items to be left unattended at your venue after your event. All hire goods are to be returned in their original condition.

Any damaged or missing items will be charged at four times the hire price. The total cost will be confirmed in writing to the client within 7 days of the items return date. The cost will be deducted from the security deposit and any remaining amount of deposit credited to the client within 7 days. Should the damaged or missing items have a higher value than the security deposit the client will be sent an invoice for the outstanding balance and payment must be made to the company within 7 days of the invoice date.

Any items that cannot be found when collecting the day after the event but are subsequently located are the responsibility of the hirer to return to Warren Event Hire. This can often happen by accident if a family member takes them, or they are moved by the venue. If this item is needed for another event or not returned by a certain time, then a fee will be charged and deducted from your deposit.
Styling and Set Up

The client is responsible for setting up the hired items with exception of the candy cart unless prior arrangements have been made for the company to set up.

Warren Event Hire is very happy to help set up your own items for your event as part of our on the day event service however Warren Event Hire is not responsible for any of these items, they remain your own.

Permission should be sought from the venue as to the suitability of all items hired.

Imagery

Images of the company’s items are for private use only. If the client wishes to publish any images which include the hire items for promotions or publicity prior agreement must be received in writing from the company.

To Have And Be Hired may photograph and upload images to Social media after setting up. This will be of Warren Event Hire hire props and the venue – it will not be of any guests/ your event itself etc.  If you do not wish us to use your names, please let us know. After the event, images may be used on Social Media – please email us to confirm if you do not wish us to post images.

Liability

The items hired are the responsibility of the client from the time delivery has been taken until the time they have been collected by the company. The company accepts no responsibility for the hired items causing injury to any person, object, or premises during the hire period.

Some of the hire items are vintage and therefore may not meet the current safety regulations, however the company will complete a risk assessment prior to delivery. The client accepts responsibility of these items and their condition on signing the delivery agreement.

To Have And Be Hired cannot be deemed liable should any guests at your function take an allergic reaction to any sweets provided at your event. Please note that we will not provide sweets with nuts but some of the sweets may have traces of nuts or may have been produced alongside other products containing nuts. We can provide full ingredients of our sweet range upon request. We suggest ensuring that all sweets are suitable for all your guests before booking.  Customers should also ensure children are always suitably supervised as To Have And Be Hired cannot be held responsible for safety issues which occur from the use of equipment, consumables, or the consumption of confectionery at your event.

Cancellation

All cancellations must be made in writing.

Any cancellation made prior to 4 weeks of the hire period will result in the forfeit of the non-refundable deposit. Any cancellation made within 4 weeks of the hire date the full 100% is payable.

We will do everything in our power to ensure this does not happen, however, in the unlikely event that we must cancel your booking, any payment made will be fully refunded.

Insurance

Warren Event Hire is covered by public liability insurance.

Conformity

We have a legal duty to supply the Goods in conformity with the Contract and will not have conformed if it does not meet the following obligation.

Upon delivery, the Goods will:

be of satisfactory quality.

be reasonably fit for any particular purpose for which you buy the Goods which, before the Contract is made, you made known to us (unless you do not actually rely, or it is unreasonable for you to rely, on our skill and judgment) and be fit for any purpose held out by us or set out in the Contract; and conform to their description.

It is not a failure to conform if the failure has its origin in your materials.

We will supply the Services with reasonable skill and care.

In relation to the Services, anything we say or write to you, or anything someone else says or writes to you on our behalf, about us or about the Services, is a term of the Contract (which we must comply with) if you take it into account when deciding to enter this Contract, or when making any decision about the Services after entering into this Contract. Anything you take into account is subject to anything that qualified it and was said or written to you by us or on behalf of us on the same occasion, and any change to it that has been expressly agreed between us (before entering this Contract or later).

Force Majeure: Warren Event Hire reserves the right should unforeseeable circumstances arise to substitute any equipment for another of similar specification, but in the event of Warren Event Hire having no similar equipment available, Warren Event Hire shall be entitled to terminate the Agreement whereupon Warren Event Hire shall refund the deposit or full amount paid for set equipment to the Client. The Client shall not be entitled to any other payment by way of compensation from the Company.

Excluding liability

The Supplier does not exclude liability for: (i) any fraudulent act or omission; or (ii) death or personal injury caused by negligence or breach of the Supplier's other legal obligations. Subject to this, we are not liable for (i) loss which was not reasonably foreseeable to both parties at the time when the Contract was made, or (ii) loss (e.g. loss of profit) to your business, trade, craft or profession which would not be suffered by a Consumer - because we believe you are not buying the Services and Goods wholly or mainly for your business, trade, craft or profession.

Governing law, jurisdiction and complaints

The Contract (including any non-contractual matters) is governed by the law of England and Wales.

Disputes can be submitted to the jurisdiction of the courts of England and Wales or, where the Customer lives in Scotland or Northern Ireland, in the courts of respectively Scotland or Northern Ireland.

We try to avoid any dispute, so we deal with complaints as follows: If a dispute occurs customers should contact us to find a solution. We will aim to respond with an appropriate solution within 5 days.