Frequently asked questions
How much is the deposit?
To secure a booking a £50 non-refundable deposit is required for bookings up to £200 and £100 for bookings over £200. The final balance together with the security deposit is payable 4 weeks prior to the hire date.
How do I make a booking?
Complete your request via our contact page and we will get in touch to confirm availability of your date and the items you are interested in. If you wish to go ahead with the booking, we will send an invoice and the booking is confirmed once the non-refundable deposit has been paid. We only guarantee availability of the items for 5 days from invoice.
How much is the refundable security deposit
A security deposit is required at the time of making final payment as outlined below:
Orders less than £99 a security deposit of £50 is required.
Orders between £100 - £299 a security deposit of £100 is required.
Orders between £300 - £499 a security deposit of £150 is required.The security deposit will be returned within 7 days of the items return date, once it is agreed that all items have been returned undamaged.
What happens if I need to cancel my order?
All cancellations must be made in writing.
Any cancellation made prior to 4 weeks of the hire period will result in the forfeit of the non-refundable deposit. Any cancellation made within 4 weeks of the hire date the full 100% is payable.
Is there a minimum order?
Yes, we require a minimum order value of £50.
Is delivery included?
Our candy cart hire includes delivery, collection and set-up due to the size and weight.
How can I make payment?
All payments to be made via BACS.
If the balance payment is not received, we reserve the right to withdraw our acceptance of your order. You will be unable to collect your items and we will not deliver without receipt of the full invoiced balance and damages deposit transaction.
How long are items hired for?
All items (with exception of the Candy Cart) are priced on a hire period of 48 hours from 12noon to 12noon. If you wish to extend the hire period, this must be discussed in advance and the price will be amended to reflect a longer hire period.
Unauthorised extensions to the rental period will be billed at the current rates plus a daily £50 penalty.
Our Candy Cart is priced based on a 5 hour hire with extra hours charged as per the details on our website.
What happens if items are damaged or lost?
Please note that regardless of who may damage or break a Warren Event Hire item (e.g. your venue) it is still your responsibility to replace or cover any damage. Please consider this carefully when collecting and setting up items yourself. It is not recommended for items to be left unattended at your venue after your event. All hire goods are to be returned in their original condition.
Any damaged or missing items will be charged at a maximum four times the hire price. The total cost will be confirmed in writing within 7 days of the items return date. The cost will be deducted from the security deposit and any remaining amount of deposit credited within 7 days. Should the damaged or missing items have a higher value than the security deposit you will be sent an invoice for the outstanding balance and payment must be made within 7 days of the invoice date.
What else should I consider?
You are responsible for setting up the hired items with exception of the candy cart unless prior arrangements have been made for the company to set up.
Permission should be sought from the venue as to the suitability of all items hired.
The items hired are the responsibility of the client from the time you take delivery until the time they have been returned to the company. The company accepts no responsibility for the hired items causing injury to any person, object, or premises during the hire period.
Some of the hire items are vintage and therefore may not meet current safety regulations, however the company will complete a risk assessment prior to delivery. The client accepts responsibility of these items and their condition on signing the delivery agreement.